Project Description
Office Management Diploma
The aging work force, advancement in technology and emerging diversified enterprises adds challenges to the difficulty of finding qualified job applicants. Companies/organizations need employees who can handle customers, manage office, and support management in planning and meeting new standards and challenges.
The educational institutions are mostly producing young jobseekers with theoretical background lacking the knowledge and skill to apply theory to real life problems and issues. Their knowledge and skill does not match with the ever changing world. The hopes are shattered when the job hunters cannot prove worth of earned certificate and show poor performance in the interview.
The individuals having general education background (FA or BA) are generally absorbed in office jobs. Very few institutions are offering skill training in office management, except on the job training, once they get a job. The proper training can not only help the job seekers to snatch a job but also save resources of the employers to provide on job training to fresh intake.
The Administrative Office Management Training Program has been designed to support the young office job seekers to acquire the required skill for office jobs. The training program will prepare the trainee not only to acquire the job but also earn good repute and accelerate their promotion during their carrier. The program will also facilitate the employers to pick suitable employees and save their time and resources. The people who are already employed can also benefit from the program to upgrade their competencies. The training program classes are especially conducted in the evening or during weekends to accommodate employed individuals
Who can benefit
Young graduates seeking office jobs
Employees interested in enhancing their proficiency
Mid level managers
Prominent features
The training program is practical and practice oriented. It encompasses all the aspects of modern office management. Each module will comprise of 12 hours of studies under the guidance of highly qualified and experienced faculty of experts. Our organization has developed data base of potential employers and will help and support the trainees by recommending and referring to these employers for gainful employment.
Note-The organization is, however, not obliged to secure or offer the job.
Calendar of studies
The training comprises of six modules.
The trainees who complete training in six modules will earn full coursr certificate.
There is provision that individuals pick only one module for which they can also get a certificate
The individuals who cannot get training on all the modules at a stretch can avail the facility to complete all the modules as per their convenience. However, they will be eligible for the certificate for each module completed and course certificate will be issued only after successfully completing all the six modules
The duration of each module is two weeks. Every month two modules will be offered.
The classes will be offered in the afternoon to accommodate the employed individuals.
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Training Methodology
Interactive lectures, Video Clips, Discussion, Brain Storming, Individual and Group assignments and Presentations, Case Studies, Role Plays, Home Assignments, Field Visits, Handouts.
Course Outcomes
At the end of the training course the participants will be able to;
Develop understandings of basics of office administration and management
Acquire human resource management skill
Enhance interpersonal skills
Upgrade office communication skill
Handle office administration efficiently
Improve knowledge and application of information technology.
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Courses of Study
6.1 Module -1 Basic concepts of office administration and management
A-Introduction
The management and administration plays a crucial role in the efficiency, output and ultimately the success of any organization. The people at the helm of affairs must be very clear about their role, challenges and problems they can face and how to efficiently resolve these problems. What skills do they need to play their role?
B-Objectives
At the completion of the course the participants will be able to:
Define the role of management in the workplace
Explain the levels of management and the categories of skills needed by administrative managers
Describe the functions of management
Narrate the principles of management
Enhance their ability to handle administrative challenges
C-Contents
Role of management in the work place
Levels and skills of management
Functions of management
Principles of management
Challenges that affect administrative manager
6.2 Module -11 Management of Human Resources
A-Introduction
The manager alone cannot handle the administration and office business. He or She needs strong, cohesive, vigilant and motivated team to deliver the goods. The manager has to explore and recruit individuals having initiative and potential to assimilate themselves into motivated team. All the team members must be given orientation and a regular training to keep their knowledge and skill up dated.
B-Objectives
At the end of the course the trainees will be able to:
Handle staffing and recruitment
Organize orientation and training for the staff members
Provide counseling and develop disciplined and motivated team
C-Contents
Staffing Practices-Employment rules and job practices
Employee’s selection and recruitment,
Employees orientation and training,
Counseling and discipline
6-3 Module -111 Interpersonal skills
A-Introduction
The interpersonal skills like communication, motivation, team building, and time management etc are the basic ingredients for the development of a team which can raise the image and enhance the out put of any organization. The attitude, behavior and efficiency of any team are the reflection of the handling of the manager. The effective manager needs to develop these skills to deliver the goods as a team leader.
B-Objectives
At the end of the course the trainees will be able to:
Explain the term planning
Develop the understandings of basics of planning
Apply developing techniques to planning
C-Contents
A- Planning
What is planning
Basics of planning
Planning techniques
B- Human Communication
Importance of communication
Process of communication
Types of communication (verbal and non verbal)
Communication barriers
Listening
6.4 Module 1V – Office Communication
A-Introduction
The office communication reflects upon the efficiency and quality of customer service of any office or organization. The office staff must be conversant and skilled in drafting letters/memos/reports etc. They should be able to respond to queries and complaints and telephone calls This skill aids in establishing good reputation and relationship with clients. It saves resources and time.
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B-Objectives
At the end of the course the trainees will be able to:
Enhance written communication/drafting
Write Memos and letters
Respond to complaints and queries
Produce reports.
C-Contents
Written communication principles and techniques
Drafting Memos/letters/emails etc.
Answering Queries
Responding to complaints
Sending Requests
Producing Reports
Telephone handling
6.5 Module V-Administrative Services
A-Introduction
Administration is one of the pillars of any management. The administration translates the policy and decisions of management into reality. The weak administration can affect the repute of the organization and it will fail to achieve its objectives.
B-Objectives
At the end of the course the trainees will be able to:
Design office efficiently
Handle Office Issues
Maintain office equipment and record
Manage office safety
C-Contents
Office design and issues
Office hygiene and health factors
Safety management
Handling office record and equipments
Handling telephone, accounting and mailing systems
6.6 Module V1 Information Technology
A-Introduction
The information technology and electronic equipment has changed and revolutionized the basis of office management. The professionals handling office management needs to be conversant and skillful in information technology. The module will enable the participants to acquire required skills
B-Objectives
At the end of the course the trainees will be able to:
Handle and maintain IT equipment
Operate IT equipment
C-Contents
Computer work and security systems
Business use of telecommunication
Computer network
Internet services and e mailing
Managing information technology systems- hard wares and soft wares
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